Refund policy

IntelliKiddos® Return & Refund Policy

At IntelliKiddos®, we are committed to providing high-quality products and a smooth customer experience. This policy outlines how returns, refunds, and exchanges are handled.

Orders

Once your order is placed, you will receive a confirmation email with your order details.

If you need to cancel your order, please contact us at info@intellikiddos.com or through our contact form as soon as possible.

Cancellations made within 3 hours of purchase are eligible for a full refund. After this time, orders must follow the return policy below.

Returns

We offer a 30-day return policy for orders within the United States.

To be eligible for a return:

  • Items must be unused, in original condition, and in original packaging
  • Order number and purchaser name must be provided

To start a return, contact us at info@intellikiddos.com or via our contact form. A prepaid return label will be provided.

Return Shipping

We offer free return shipping on eligible U.S. returns.

For larger orders (more than 10 items or over 10 lbs), additional return arrangements may be required. Our team will assist to ensure a smooth process.

Exclusions

Returns are not accepted for:

  • Final sale or BOGO promotional items
  • Gift cards
  • International orders

We reserve the right to refuse returns that do not meet the conditions outlined above.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 12 business days. Processing times may vary depending on your bank or credit card provider.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at info@intellikiddos.com so we can resolve the issue promptly.

Exchanges

To request an exchange, items must meet the same return eligibility requirements.

The fastest way to receive a replacement is to return the original item and place a new order once the return is approved.

For damaged, defective, or incorrect items, please include a photo to help us process your request quickly.

Policy Updates

IntelliKiddos® reserves the right to update or modify this policy at any time. Changes take effect once posted on our website.