FAQ

PRODUCT INFORMATION

Our Silicone Alphabet Flash Cards are designed for children aged 18 months and above, making them an excellent educational tool for early language development.

Absolutely! The Silicone Alphabet Flash Cards are made from 100% food-grade silicone, ensuring they are safe for children to explore with their mouths. The material is not only durable but also free from harmful chemicals, providing a safe and enjoyable chewing experience.

Our flash cards undergo rigorous safety testing to meet and exceed industry standards. Rest assured, they are BPA-free, phthalate-free, and comply with all relevant safety regulations.

You can easily sanitize the flash cards by wiping them with a damp cloth or using mild soap and water. For a more thorough cleaning, they are also dishwasher safe

The Silicone Alphabet Flash Cards are resilient and can withstand occasional high-temperature disinfection. While frequent exposure to high temperatures may affect the longevity of the product, occasional use for thorough cleaning is perfectly safe and recommended

No, our Silicone Alphabet Flash Cards are made with high-quality, non-toxic materials that are
resistant to fading. They maintain vibrant colors even with regular use.

Yes, our Silicone Alphabet Flash Cards are suitable for both home and school environments.
Teachers and parents alike can incorporate them into interactive lessons for an engaging learning
experience.

A: The letters on our Silicone Alphabet Flash Cards are beautifully crateed using NK School Font based on Zaner-Bloser. This font was carefully selected for its readability and engaging design, enhancing the overall aesthetic appeal of the flash cards.

Font information: https://www.teacherspayteachers.com/Store/Mrs-Vs-Abcs

Absolutely! The Silicone Alphabet Flash Cards are an ideal choice for educational seƫngs where
hygiene is essential. Their ability to undergo high-temperature disinfection ensures a clean and
safe learning environment for children.

Yes, the Silicone Alphabet Flash Cards are designed to promote early language development,
fine motor skills, and cognitive abilities. They provide a tactile and interactive way for children to learn the alphabet.

We understand that accidents happen. While replacement cards are not available individually, you
can contact our customer support for assistance, and we'll do our best to help you with a solution.

Currently, our Silicone Alphabet Flash Cards come as a complete set with a carefully curated
selection of letters and images. While customization opƟons are not available at this Ɵme, we
appreciate your feedback for future product development

Yes, 100% food-grade silicone is generally recyclable. However, its recyclability depends on local facilities. Check with your recycling center for guidance on silicone recycling in your area.

Your feedback is crucial to us! You can leave product reviews on our website or reach out to us
through our Customer Contact Form . We genuinely appreciate your thoughts and experiences.

ORDERS

You will receive an order confirmation email from us as soon as your order is placed. If you need to cancel your order, please contact us immediately at info@intellikiddos.com.

If you cancel your purchase within 12 hours, we can unconditionally refund your money. Otherwise, your items will need to be sent back to us once they reach you.

To ensure the security of your purchase, we are unable to modify shipping addresses after an order is confirmed. Please double-check your
address information before completing your order.

Currently, we do not provide expedited shipping services. All orders undergo processing and are shipped within 24 to 48 hours. Delivery times are subject to standard shipping timelines. If you have specific concerns about the delivery date, please contact our customer support at info@intellikiddos.com, and we'll do our best to assist you.

You can track the status of your order using the provided tracking number. An email with tracking information will be sent once your order is dispatched. If you have any concerns, feel free to reach
out to our customer support.

Please check your spam or junk folder. If you still cannot locate the confirmation email, contact our customer support at info@intellikiddos.com, and we will assist you in verifying your order.

Buy with Prime allows millions of US-based Amazon Prime members to shop directly from participating online stores with the trusted experience that you expect from Amazon—including fast, free delivery, a seamless checkout, and easy returns. When you shop directly on our site, you see the Buy with Prime button and Amazon Prime delivery promise on eligible products, which signals that the item is available for free 1–2 day shipping and easy returns. By clicking the Buy with Prime button, you can check out by signing in to your Amazon account, which prepopulates your payment and shipping details on the checkout page. You receive an order confirmation email after placing your order, and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren't an Amazon Prime member, you can sign up and start your free 30-day trial today.

We offer discounts for bulk or wholesale orders. For inquiries regarding bulk purchases, please reach out to our customer support team at info@intellikiddos.com to discuss your specific needs

Yes, you must be a Prime member to purchase products using Buy with Prime at participating online stores.

Yes, Buy with Prime offers the fast, free delivery, easy returns, and seamless checkout that Prime members love.

When you decide to purchase a product offering Buy with Prime on a brand’s ecommerce site, you’re prompted to sign in to your Amazon account. After your Prime membership is verified, your order is processed using your preferred payment and shipping information stored in your Amazon account.

No, Amazon.com Gift Cards and promotional discounts or loyalty points offered by [INSERT ONLINE STORE NAME] can’t be used as a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites as detailed in theAmazon.com Gift Card Terms and Conditions.

SHIPPING

Free shipping is available within the United States. For worldwide orders, there's a flat rate shipping fee of $40.

Most orders are shipped within 24, Monday through Friday, excluding U.S. public holidays and weekends. You can expect to receive your items within 3 to 7 business days in the U.S. and 7 to 12 business days worldwide via USPS, DHL, or UPS, depending on your location.

Unfortunately, we do not accept mailbox addresses for delivery. Please provide a physical shipping address for the successful delivery of your order. If you have any concerns or need assistance with a specific address, please contact our customer support at info@intellikiddos.com for further assistance.

It is crucial to double-check your shipping address before confirming your order. If you notice an error, please contact our customer support at info@intellikiddos.com immediately, and we will do
our best to assist you. However, we cannot guarantee changes after the order has been confirmed.

While we strive to provide accurate delivery estimates, certain factors like customs or postal delays may impact delivery times. If your package is delayed, please reach out to our customer support at
info@intellikiddos.com for assistance.

Simply check it on our website:

https://intellikiddos.com

RETURN

For U.S. orders, we offer a 30-day return policy. The return shipping cost is a flat rate of $7.00, which will be deducted from your return/credit. To be eligible, the item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. Include the receipt or proof of purchase. Items sent back without meeting these criteria will not be accepted.

To start a return, please contact us at info@intellikiddos.com. If your return is accepted, we'll provide a return shipping label and detailed instructions on how and where to send your package. Items sent back to us without requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please keep in mind that it can take some time for your bank or credit card company to process and post the refund.

We will notify you once we've received and inspected your return. If approved, you will receive confirmation, and the refund process will be initiated.

REFUND

Once we’ve received and inspected your return, we will notify you of the refund status via email. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please be aware that processing times may vary depending on your bank or credit card company.

If you receive a damaged or defective item, we apologize for the inconvenience. Please inspect your order upon reception and contact us immediately at info@intellikiddos.com.

If you haven't received your refund within the specified Ɵme frame, please first check with your bank or credit card company. If there are sƟll issues, contact our customer support at info@intellikiddos.com for further assistance.

Unfortunately, the original shipping cost is non-refundable. Only the cost of the returned item(s) will be refunded.

If your package is confirmed as lost or stolen, we will work with the shipping carrier to investigate the matter. If the investigation determines the loss is valid, we will initiate a refund or offer a replacement. Please contact our customer support at info@intellikiddos.com to report any issues with lost or stolen packages.